Terms of Service

Acceptance

These Terms of Service are an agreement between you and TODO — registered company name (“we”, “us”), company number TODO — company number, registered at TODO — registered address, which operates OrganicUsers.ai (“the Service”). By accessing or using the Service you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation.

The Service

OrganicUsers.ai provides SEO analysis, AI-generated content recommendations, and organic growth tooling for B2B SaaS companies. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

Your account

• You are responsible for keeping your login credentials secure.
• You must not share account access with unauthorised users.
• You must provide accurate information when creating your account.
• You must be at least 18 years old and have legal authority to enter contracts.

Acceptable use

You agree not to:

• Use the Service to generate spam, deceptive content, or content that violates applicable law.
• Attempt to reverse-engineer, scrape, or extract the underlying models or data.
• Resell or sublicense access to the Service without our written permission.
• Use the Service in a way that could harm OrganicUsers.ai or other users.

Intellectual property

The Service, including its software, design, and content created by OrganicUsers.ai, is owned by us and protected by intellectual property laws. Content you create using the Service remains yours; by using the Service you grant us a limited licence to process that content to deliver the Service.

Payment, trials and refunds

• Currency and billing period. All fees are quoted and charged in US dollars, billed monthly or annually in advance as selected at checkout.
• Free trial. Paid plans start with a 7-day free trial. A valid payment card is required to begin the trial, and the trial converts automatically into a paid subscription at the end of the seventh day unless you cancel before then.
• Auto-renewal. Subscriptions renew automatically at the end of each billing period at the then-current price for your plan, until cancelled.
• Cancellation. You may cancel at any time from your account settings. Cancellation takes effect at the end of the billing period you have already paid for, and your access continues until then. We do not pro-rate part-used periods.
• 90-day organic traffic guarantee. If, after 90 days of continuous paid subscription, the organic traffic to your connected website has not increased, we will refund the subscription fees you paid for those 90 days. To qualify you must, for the whole of that period: keep an active paid subscription; keep Google Search Console connected to the site so the change is measurable; and publish at least 80% of the articles your plan includes, using the drafts the Service produced. Traffic is measured as Search Console clicks for the connected property over the 90 days against the 90 days immediately before you subscribed. Request the refund within 30 days of the end of the 90-day period by emailing support. One guarantee claim per customer.
• Credit packs. Top-up credit packs are refundable only while unused. Once a credit has been spent — a video rendered, a prospect contacted — it cannot be refunded, because the cost has been incurred with our providers. Unused packs do not expire while your subscription is active.
• Taxes. Prices exclude VAT, sales tax and any other applicable taxes, which are added where we are required to charge them. You are responsible for any withholding taxes imposed on your payment.
• Failed payments. If a payment fails we may retry it and may suspend the Service until the account is current.

Outside the guarantee and the credit-pack rule above, fees already paid are not refunded except where required by law or where we choose to do so. Payments are processed by Stripe; we never receive or store your full card details.

Plan limits and fair use

Each plan includes a stated monthly allowance — articles, tracked AI-visibility prompts, email credits, and studio video credits — and covers one website or brand. Allowances reset at the start of each billing period and, except where your plan says otherwise, do not roll over. When an allowance is used up you can buy a top-up pack or wait for the reset.

Allowances are per account and are not poolable across accounts or resellable. We may apply reasonable rate limits, and may contact you and then throttle or suspend usage that materially exceeds normal use for your plan, places disproportionate load on the Service, or is designed to circumvent a plan limit — for example running one subscription across multiple unrelated brands, or automating the Service through unofficial interfaces. We will give you notice and a chance to correct the usage before suspending, unless the usage threatens the Service or a third-party account.

Third-party platforms

The Service acts on your behalf on platforms we do not control — among them Reddit, Google and Google Search Console, your CMS, and the email providers that deliver your outbound campaigns. Your use of those platforms through the Service is also governed by their own terms and policies, and you are responsible for complying with them, including Reddit’s self-promotion and content rules, Google’s spam policies, and anti-spam law applicable to your outreach such as the UK PECR, GDPR, CAN-SPAM and CASL.

• We publish, post and send nothing without your approval. Drafts, replies and campaigns are yours to review, and the Service waits for you.
• You confirm you have the right to use any domain, website, mailbox or platform account you connect, and a lawful basis for contacting the prospects you upload.
• A platform may suspend, rate-limit, or ban an account for reasons of its own. We take documented precautions, but we cannot guarantee any platform’s treatment of your account and are not liable for its decisions.
• A platform may change or withdraw its API at any time. Where that removes part of the Service we will tell you and, if a material part of your plan is affected, offer a pro-rata credit.

Data protection

Our handling of personal data is described in our Privacy Policy, and the third parties that process it on our behalf are listed at organicusers.ai/subprocessors. Where you use the Service to process personal data of your own contacts and prospects, you are the controller and we are your processor; our Data Processing Addendum governs that processing and forms part of these Terms.

Disclaimer of warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the Service will be error-free, uninterrupted, or that AI-generated recommendations will achieve any particular business result. Nothing in this section limits the 90-day guarantee above, which is the one outcome-based commitment we make.

Limitation of liability

To the maximum extent permitted by law, OrganicUsers.ai shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the fees you paid in the three months preceding the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

Termination

Either party may terminate these Terms at any time. We may suspend or terminate your account immediately if you breach these Terms. On termination you lose access to the Service; provisions that by their nature should survive will do so. What happens to your data after termination is set out in the Privacy Policy and, for data we process on your behalf, in the Data Processing Addendum.

Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts of England and Wales. Nothing here deprives a consumer of rights they have under the law of their own country of residence.

Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice at least 14 days before taking effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? Email legal@organicusers.ai.